Any organization that wants to understand why they’re losing the battle to keep great employees needs to study Jacob Morgan’s new book, The Employee Experience Advantage. In it, Morgan defines the employee experience evolution in terms how the employer looks at the employment relationship and what the organization hopes to gain. Taking the reader from utility, “what do employees need to work”, all the way to experience, “how can we create a company where people want to show up vs. need to show up”, Morgan sets the stage to begin a journey to understanding employees and what makes them tick. He views “employee experience as something that creates engaged employees but focuses on the cultural, technological, and physical design of the organization”. Touching on the organization’s reason for being, Morgan shows that employees want to be a part of something with meaning, something to rally around. He examines the best and worst companies from his lens of the organizational experience to show what a cool physical environment, ace technology and a celebrated culture looks like. I recommend this book to leaders looking to build a great employee experience.
Disclaimer: I was given a copy of this book for my honest review