Any organization that wants to understand why they’re losing the battle to keep great employees needs to study Jacob Morgan’s new book, The Employee Experience Advantage. In it, Morgan defines the employee experience evolution in terms how the employer looks at the employment relationship and what the organization hopes to gain. Taking the reader from utility, “what do employees need to work”, all the way to experience, “how can we create a company where people want to show up vs. need to show up”, Morgan sets the stage to begin a journey to understanding employees and what makes them tick. He views “employee experience as something that creates engaged employees but focuses on the cultural, technological, and physical design of the organization”. Touching on the organization’s reason for being, Morgan shows that employees want to be a part of something with meaning, something to rally around. He examines the best and worst companies from his lens of the organizational experience to show what a cool physical environment, ace technology and a celebrated culture looks like. I recommend this book to leaders looking to build a great employee experience.
Disclaimer: I was given a copy of this book for my honest review
Michael Franzese was a highly successful mob boss with the Colombo family and the youngest individual on Fortune magazine’s “The Fifty Biggest Mafia Bosses” survey. At one time in his career, he ran a multi-million dollar gasoline cartel in direct competition with the major oil companies. After a long series of indictments and prison time, he defied mafia tradition and walked away from that life. Michael used his mob boss business experiences to illustrate what he learned in the School of Hard Knocks.
His message is direct and clear about how to approach business for both the best possible chance for success and a peaceful night’s sleep. He peppered the book with actual mob experiences and quotes from two important philosophers: Machiavelli and Solomon. He compared and contrasted their ideological differences to drive home his message.
Throughout, the reader gets an insider’s glimpse into La Costa Nostra’s business tactics and a clear view of the consequences. There is never a moment that Michael glorified the life of a made man. Instead he pulled out the sound business practices and potential pitfalls that apply to legitimate organizations.
It was an entertaining read with valuable insights. If you are in business and looking for sage advice, or merely contemplating a new business venture, this book is definitely worth your time. He truly makes you an offer you should not refuse.